Alpari stopped trading but my Challenge is still Active, How do I fix it?

Introduction 

This guide explains common reasons why your trading challenge may have stopped trading, particularly due to reaching breach levels, and how to resolve these issues.

Key Issue: Breach Level Reached

When your account reaches its stop-loss or breach level, the Titan strategy is removed from the chart, halting trading. Here's an example scenario:

• E8 Account Balance: $92,000 (breached).
• Heron Slave Account Balance: $93,000 (still $1,000 of drawdown available).
  
  

Steps to Resolve the Issue

Option 1: Reset the Account

1. Open a New Demo Account:
• Navigate to the settings and open a new demo account.
• Adjust the starting balance slightly higher than the Slave account.
• Example: If the Slave balance is $93,100, set the new demo account to $93,200 for additional room.
  
  
2. Reload Titan onto the Chart:
• Once the account is reset, reload the Titan strategy.
• This ensures trading resumes with the extra drawdown buffer.
  
  

Option 2: Adjust Stop-Loss Settings

1. Locate the Stop-Loss Settings:
• In the platform settings, find the account stop-loss value.
• Example: The current stop-loss might be $92,000, which caused Titan to stop trading.
  
  
2. Increase the Stop-Loss Threshold:
• Adjust the stop-loss to account for the extra drawdown needed.
• Example: Change it to $91,800 to provide an additional $1,000 buffer.
  
  

Handling Discrepancies Between Balances

When there’s a mismatch between the main account and the Slave account, discrepancies can also impact take profit levels.

Adjust Take Profit Settings

1. Locate the Account Take Profit (TP) Settings:
• Example: The TP might be set at $108,100.
  
  
2. Increase the Take Profit Value:
• Account for discrepancies in the balances.
• Example: If there’s a $500 difference, increase the TP to $108,700 to ensure it is properly hit.
  
  
3. Save Changes:
• Apply and save the new settings to avoid issues.
  
  

Best Practices to Prevent Issues

1. Monitor Balances Regularly:
• Check for discrepancies between the main account and Slave account.
• Make adjustments when nearing breach or take profit levels.
  
  
2. Increase Safety Margins:
• Add extra room to stop-loss and take profit values as needed.
• Example: Adjust balances slightly higher when resetting or recalibrating.
  
  
3. Communicate with Support:
• If unsure, contact your coach or live chat support for guidance.
  
  

Conclusion

Stopping due to a breach level can be frustrating, but it's manageable with the right adjustments. Whether resetting the account or tweaking stop-loss and take profit settings, these steps can help you get back on track and successfully pass your challenge.

If you have additional questions, reach out to your coach or live support for further assistance.